Error codes

Last update: 4 days ago by Irais Aguirre

Error response

If the request fails, the service returns an HTTP 4xx status code with the following body. See the error codes.

Name	Description	Type
code	Meta's HTTP status code (usually `400`).	Number
detail	Error details.	String

{
    "code": 2,
    "detail": "Catalog not found"
}

Error codes

Code	Description	Solution
1	Phone Number not found	The phone number you sent isn't valid.
2	Catalog not found	The catalog doesn't exist in the WABA. Use the ID of a catalog created with the Create catalog service.
2	Parameter 'request' must be not null	The request body can't be null.
2	Parameter 'request' must not be null	The request body or the `requests` list can't be null.
2	Parameter 'name' must not be null	When you create a catalog, the `name` property is required.
2	must not be blank	The `name` property is required to update a catalog.
2	Parameter 'name' must be not null	When you schedule a product upload from a file, the `name` property is required.
2	is_cart_enabled must not be null	The `is_cart_enabled` property is required.
2	is_catalog_visible must not be null	The `is_catalog_visible` property is required.
2	Phone Number not Found	The phone number isn't registered with Meta.
2	Phone number not linked to Meta	The phone number isn't registered with Meta.
2	Parameter 'requests' must not be null	The `requests` list can't be null.
2	Parameter 'method' must not be null	Every item in `requests` must include `method`.
2	Parameter 'retailer_id' must not be null	Every item in `requests` must include `retailer_id`.
2	Parameter 'data' must not be null	Send the `data` object. It's required when you create products and for localized products.
2	Parameter 'availability' must be one of: in stock, out of stock, preorder, available for order, discontinued	The `availability` value isn't valid.
2	Parameter 'condition' must be one of: new, refurbished, used	The `condition` value isn't valid.
2	Parameter 'currency' must be a valid ISO 4217 currency code	`currency` must be an ISO 4217 currency code, for example, `MXN`.
2	Parameter 'description' must not be blank	The `description` property can't be empty.
2	Parameter 'description' must not exceed 9999 characters	Shorten the description to 9,999 characters or fewer.
2	Parameter 'image_url' must be a valid URL	`image_url` must be a valid URL.
2	Parameter 'name' must not be blank	The product's `name` property can't be empty.
2	Parameter 'price' must not be null	The `price` property is required when you create a product.
2	Parameter 'url' must be a valid URL	`url` must be a valid URL.
2	Product with retailer_id '<retailer_id>' was not found in the catalog and cannot be deleted	The product you're trying to delete doesn't exist in the catalog.
2	Parameter 'item_type' must not be null	The `item_type` property is required.
2	Parameter 'localization' must not be null	Every item in `requests` must include `localization`.
2	Parameter 'type' must not be null	The `localization` object must include `type`.
2	Parameter 'value' must not be null	The `localization` object must include `value`.
2	Parameter 'id' must not be null	The `data` object must include `id`.
2	Parameter 'schedule' or 'updateSchedule' must be not null	Send `schedule` or `updateSchedule`.
2	Parameter 'interval' or 'url' must be not null	The schedule must include `interval` and `url`.
2	ProductFeedId not found	The product feed doesn't exist in the catalog.
2	Product Feed not found	The product feed doesn't exist in the catalog.
7	WABA Info not found	No information was found for the WABA.
300	URL Api Graph Read Timeout. Try Again.	Meta didn't respond in time. Try again.
300	Failed after retries	The catalog isn't ready to be linked to the WABA yet. Try again later.
300	URL Api Graph Error / <exception message>	Error communicating with Meta. Retry the request. Returns HTTP 409.
400	API Graph URL Message=<message>, Code=<code>, SubCode=<subcode>, ErrorUserTitle=<title>, ErrorUserMsg=<message>	Meta rejected the request. Check `ErrorUserTitle` and `ErrorUserMsg` for the cause.
401	Parameter 'wbaId' not match	The authentication token isn't associated with the WABA you sent, or the phone number doesn't belong to the WABA.
3009	Authorization Server URL JWT token expired	The authentication token has expired. Generate a new one.

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