Limitations
Last update: 4 days ago by Irais Aguirre
Coupon code templates
- Coupon code templates aren't supported on the WhatsApp Web client.
- Codes can't exceed 15 characters.
- The button text can't be customized.
- Templates can include only one copy code button.
Limited-time offer templates
- Only templates in the MARKETING category are supported.
- Footer components aren't supported.
- Users who view a limited-time offer template message in WhatsApp Web or the WhatsApp desktop app won't see the offer. Instead, they'll see a message saying they received a message that isn't supported on the client they're using.
Carousel templates
- A carousel can have up to 10 cards.
- Card headers only accept the IMAGE and VIDEO formats, and all cards must use the same format.
- Each card must have a header, a body, and 1 to 2 buttons of type PHONE_NUMBER, URL, or QUICK_REPLY.
- All cards must have the same number and type of buttons.
- Each card body can have up to 160 characters.
Authentication templates
- Meta defines the body text, so the body text field and the footer field aren't used.
- You can add the security recommendation with add_security_recommendation and the code expiration time with footer_code_expiration_minutes.
- Templates with a zero_tap OTP button require zero_tap_terms_accepted and supported_apps.
MM Lite features
- The GIF header format, message_send_ttl_seconds, and degrees_of_freedom_spec only apply to MARKETING templates from WABAs with MM Lite enabled.
- If the WABA doesn't have MM Lite enabled, a GIF header is sent as VIDEO, and message_send_ttl_seconds and degrees_of_freedom_spec aren't sent.