Template management
Last update: 4 days ago by Irais Aguirre
This service lets you create, retrieve, and delete templates, and upload the media for their headers. WhatsApp templates are predefined formats used to start conversations with your customers.
A template goes through the following lifecycle:
- You create a template using the WhatsApp API.
- WhatsApp reviews the template to confirm it doesn't violate its content policies.
- When WhatsApp approves or rejects the template, you receive a notification on your Webhook.
- If the template is approved, you can use it to start conversations with your customers.
- If the template is rejected, you need to create it again.
To check the quality and status of your WABA's templates, see Quality monitoring.
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